One of my fondest childhood memories is of our grandparents seeing us off, waving goodbye from their front porch. Smiling contentedly, and without fail at each and every departure time, they’d take up position watching and waving at the top of the steps.
Whether it be the big Sunday family lunch gathering or just a random quick visit to drop off groceries or pick up a bag of lemons from grandad’s garden – it didn’t matter the reason for the visit or how long we were there. Waving us off was just one of those habitual heart-felt routines that our grandparents performed when it came time to seal the deal and bid us farewell.
Of course, that’s after the obligatory round of goodbye kisses, hugs and hair ruffling that seemed to go on forever, before we finally got to bundle ourselves into the car for the ride home.
And I remember too, if we turned around at any stage during our exit, as mum or dad manoeuvred the car down the driveway, that they would still be stood there, happily waving and watching for our return waves through the back window.
Then, as we began slowly to pull away out of view, they’d both sing out in perfect unison:
“Bye, bye….LOVE YOU!”
I sometimes wondered, after we had gone, how long they might have remained standing there! Waving away… clinging on to happy times in a now empty front garden.
Lovely too, was that even after the granddads were gone, both my grandmothers continued the waving tradition alone, never missing a beat. As if this treasured practice was integral to keeping the family unit bound and sacred forever.
I was too young to realise then, but it was indeed likely that this cherished ritual be the final thrust in my grandparent’s campaign to squeeze out as much valuable ‘together’ time as they possibly could.
I wish now, in hindsight, that I had waved back a lot, lot harder.
But, as it delightfully turns out, my grandparents were not the only ‘wavers’ I would ever have the pleasure of!
Thanks to my recent adventures in Aged-Care where I work with elderly adults in their own homes… I have been fortunate to encounter clients on my travels who also conduct a similar performance when it’s time to say goodbye.
In fact, possibly as a ploy to prolong my visit, some of my clients even go so far as to walk me right out to my car! I guess old habits die hard and chatting all the way, we discuss the cat’s weepy eye, admire the Azaleas and analyse the weather as we go.
Unfortunately, for some of my less sprightly seniors who have forgotten that their mobility is not as reliable as it once was, I then have to turn round and walk (or wheel) them back inside again! The thought of driving off and leaving a wobbly pensioner on the footpath clinging to their letterbox just doesn’t bear thinking about. So, I don’t mind in the slightest having to spend a bit more time escorting them back to their front doors again.
Besides, it’s a nice little moment that I know will bring a significant amount of joy to someone else’s day. And to be honest, I consider it a compliment that it feels so comfortable for them to think of me wave-worthy in the first place.
“Off we go… let’s get you back inside again, Mr Gadabout!”
Why only today, one of my regular ladies, Florence, whom I’ve worked with for a couple of years now, makes it her business to accompany me out onto her front verandah where she likes to wait, waving goodbye as I hop into my car.
Having observed Flo become increasingly more and more absent-minded (her symptoms recently diagnosed ‘most likely’ as Dementia), to her it’s the most natural thing in the world to see me off. The same as she would a visit from any close friend or family member – except that I am neither.
“I’ll see you off, dear. And then I’ll put Walt’s dinner on”.
In my rear-view mirror I see the the nonchalant Florence surveying the rosebushes for dead-heads as she continues her well-rehearsed wave, leaning on the rail for support and so she stays in my sights. Then, just as I reach the end of her drive and I do my return wave back, she looks up at that last second when I’ve straightened up and am about to disappear from her view.
Then, a final flourish with her wrist finishes it all off!
And it’s funny… as I pause for a brief moment to watch her go back inside to peel the spuds (for her husband Walter who died 12 years ago), I’m struck with nostalgic thoughts of warm childhood family times and the ghosts of ‘wavers’ past.
So unexpected are the feelings in fact, that I find I have to stop myself from the involuntary urge to let slip a “Bye-bye….LOVE YOU!”
Every time I visit 82-year old Ruth Cuddlepot I read this poem.
She has it up on a wall in her kitchen near the toaster, just above the bench. I know it by heart now because it’s so hard to miss and I stand there every Wednesday reading it (at least three times over) – while I’m waiting for her crumpets to pop!
It’s a short, but popular verse and most experienced carers have encountered it on their travels in and around the Aged-Care industry. To be honest, I always end up feel annoyed after I’ve read it because as far as describing the hopelessness and grim reality of Alzheimer’s disease – it’s pretty spot on.
It is also completely SAD.
So, the story goes that back in her day, Ruth Cuddlepot forged for herself (and prospered for many years in) an outstanding career as a Headmistress in some posh private school for boys – at the time the only woman on record to obtain such a role. She never married, didn’t have children and had no real family to speak of. Therefore, a very well-to-do Ruth had mountains of cash and high-performing investments squared nicely away for that one ‘rainy day’ when she just might need it.
That drab, dreary, drizzly day came a few years back when Ruth received the official crushing diagnosis of Alzheimer’s Disease. Being the no-nonsense insightful person that she was however, Ruth decided immediately that she would face her destiny head-on and set herself up for the inevitable; for when she could no longer work or take care of herself.
Indeed, there would be NO nursing home for Principal Ruth Cuddlepot!
Without wallowing in self-pity and in typical Ruth fashion, she seized control to ensure her affairs were arranged down to the very teensiest detail. The health services, neurologists, an endless supply of support workers and the most fastidious fleet of solicitors were all put in place so Ruth could be completely looked after and cared for IN HER OWN HOME.
No matter what.
She knew her condition would deteriorate; that her memory would crumble, and she would eventually “lose my marbles completely!” Apparently, that’s how Ruth used to brazenly declare it, although I didn’t know her then and have relied on verbal reports from other carers to fill me in on all the background reading.
Needless to say, she was one very smart woman. Although,by the time I had the pleasure of caring for the well-respected Ruth Cuddlepot, she was no longer the organised and efficient educator I had been told she once was.
Ruth had, instead, evolved into ‘Ruthie’.
And thanks to the personality-morphing Alzheimer’s, Ruthie had become a frail, yet openly happy and affectionate elderly woman…. WHO LOVED TO HUG!
Even when her speech faltered, Ruthie could at least continue to communicate with a nice big welcoming embrace whenever I arrived for my shift. I looked forward to it in fact!
There she would be, perched in her favourite place on a big comfy chair in front of her enormous lounge room windows. The spot where she had the wonderful view of her ever-changing garden, the birds flying by to say hello… and where she could keep a watchful eye out for her next visitor whom she could throw her arms around and give a great big hearty squeeeeze to!
Really if it wasn’t so heart-breaking, it would be lovely.
Recently though, Ruthie had started calling me Wendy.
Which is fine by me, because you can imagine it happens a lot in this line of work (I’m also known as Debbie, Louise and Margie with some of my other cognitively-challenged clients). Let’s face it, remembering each of your carers’ name, rank and serial numbers is understandably not high on the priority list for some seniors.
Especially when they no longer know their OWN name!
I knew something had started to change in Ruthie when one day – the hugs stopped. And another cruel stage of the Alzheimer’s curse set in… Ruthie Cuddlepot started to become aggressive.
Without much warning her moods became erratic and it eventuated that Ruthie couldn’t STAND to be touched. Not even a handshake or a gentle pat on the shoulder. You just wouldn’t dare in case she would flare up and start screaming and punching the air (or anything else within proximity) in what appeared to be the ultimate frustration within Ruthie’s muddled-up mind.
This most heartless and indiscriminate Dementia had finally taken hold of her … it has been just awful to watch.
Finally, after accusations that Ruthie had started slapping and pushing her carers, we were told there was a serious incident last week where she had to be whisked away by ambulance and sedated in hospital.
Quite honestly, it became apparent to us all, that they didnt know WHAT to do with her!
After all Ruth’s organising, having purposely prepared herself and her future to remain forever being tended to in her own home by an army of paid care-working bees and service providers, it now seemed this was no longer a viable option.
I wonder now looking back, how Ruthie could have possibly planned for this final gloom-ridden stage of her illness?
Perhaps she’d anticipated that by this late phase: 1) she wouldn’t know where she was, and 2) she wouldn’t care? I hoped so for her sake.
The poem was right, and the best of Ruth had gone. And sadly yes, we had failed in standing beside her. Basically, it had become too unsafe to do so! Poor Ruthie had become a danger not only to herself, but to everyone else as well. And if a support worker is under any threat whilst looking after a client in in their home, then the people in charge needed to move to an ulterior arrangement.
I was informed only today that the once proud and brilliant Ruth Cuddlepot had been relocated ‘indefinitely’ into a High Care facility.
Just like the poem had foretold she was now sad and sick and lost. Her beautiful forward-thinking mind now full-to-capacity on sensory-depriving medication to keep her comatose and manageable (for her own protection, we were told).
I have deliberated greatly about going to visit Ruthie but honestly, what would be the point? And without sounding totally selfish – I don’t think I could bear it.
The worst part is finding out she doesn’t even have a window.
What do you see nurses? . . .. . .What do you see? What are you thinking .. . when you’re looking at me? A cranky old man, . . . . . .not very wise, Uncertain of habit .. . . . . . . .. with faraway eyes? Who dribbles his food .. . … . . and makes no reply. When you say in a loud voice . .’I do wish you’d try!’
Who seems not to notice . . .the things that you do. And forever is losing . . . . . .. . . A sock or shoe? Who, resisting or not . . . … lets you do as you will, With bathing and feeding . . . .The long day to fill? Is that what you’re thinking?. .Is that what you see? Then open your eyes, nurse .you’re not looking at me.
I’ll tell you who I am . . . . .. As I sit here so still, As I do at your bidding, .. . . . as I eat at your will. I’m a small child of Ten . .with a father and mother, Brothers and sisters .. . . .. . who love one another A young boy of Sixteen . . . .. with wings on his feet Dreaming that soon now . . .. . . a lover he’ll meet.
A groom soon at Twenty . . . ..my heart gives a leap. Remembering, the vows .. .. .that I promised to keep. At Twenty-Five, now . . . . .I have young of my own. Who need me to guide . . . And a secure happy home. A man of Thirty . .. . . . . My young now grown fast, Bound to each other . . .. With ties that should last.
At Forty, my young sons .. .have grown and are gone, But my woman is beside me . . to see I don’t mourn. At Fifty, once more, .. …Babies play ’round my knee, Again, we know children . . . . My loved one and me. Dark days are upon me . . . . My wife is now dead. I look at the future … . . . . I shudder with dread.
For my young are all rearing .. . . young of their own. And I think of the years . . . And the love that I’ve known. I’m now an old man . . . . . . .. and nature is cruel. It’s jest to make old age . . . . . . . look like a fool. The body, it crumbles .. .. . grace and vigour, depart. There is now a stone . . . where I once had a heart.
But inside this old carcass . A young man still dwells, And now and again . . . . . my battered heart swells I remember the joys . . . . .. . I remember the pain. And I’m loving and living . . . . . . . life over again. I think of the years, all too few . . .. gone too fast. And accept the stark fact . . . that nothing can last.
So open your eyes, people .. . . . .. . . open and see. Not a cranky old man . Look closer . . . . see .. .. . .. …. . ME
(Originally ‘Crabbit Old Woman’ by Phyllis McCormack (1966); adapted by Dave Griffith)
Knocking on the front door of a newly-assigned elderly person’s home for that very first time is always an anxious few seconds, but understandably even more nerve-racking if you are a newbie to this ‘caregiver’ caper.
In fact, I recall many years ago the day of my first shift ever… standing at the top of the steps, staring at a stranger’s doorbell (of someone I would shortly be helping undress for their shower) and wondering if it was not too late to turn and run for the hills!
What if they don’t like me?
What if I run out of time?
WHAT IF I DO IT WRONG?!?!
I remember, too, thinking how I hadn’t really been forewarned on the reality of what to expect when arriving at a sceptical senior’s house for our first meeting. I knew that I needed to be confident and professional in order to gain trust, but it turned out to be instinct I relied on to provide my client with a warm friendly vibe, that put them at ease. I wanted them to know that not only was I was good at my job, but that I was a genuinely kind, empathetic person – and that I CARED too.
Luckily for me, my first client was the most adorably grateful, yet desperately frail gent who didn’t give a toot that I was a learner. He was just so relieved to have me there.
Which I guess at the end of the day is what it’s actually all about… THEM.
And NOT me.
So, I thought it might be helpful to list some essential, yet often over-looked pointers, to ensure the initial meet ‘n’ greet with your new client is as successful as it can possibly be. That brief, but impressionable moment where you get to reveal your amazing self and to plant the seed for a future mutually beneficial and respectful working relationship.
Appearing at your client’s door with the cheeriest, beaming-est face you can muster, will often be enough to knock the wind out of a potentially grumpy or resentful elder’s sails.
Include a hearty ‘smile’ in your voice as well, which should nip any bad temper in the bud before they’ve had a chance to remember what they were cross about in the first place!
Trust me, it works a treat – and what have you got to lose?
2. Use formal address – ALWAYS
Make a promise to yourself as an accomplished carer, to always use your client’s official title – especially for that initial intro:
“Hello, Mrs Picklehead, how are you today?“
Older generations were bought up believing that this is the ultimate sign of respect – and it’s never to be messed with. If you are unsure of their marital status (you will come across the odd hard-nut spinster out there who’s never married and who will soon let you know if you dare to assume she’s a Missus) – in this case, it’s best to opt for the full name approach:
“Good morning… Marjorie Jackhammer, is it?”
And as daunting as it may seem, you should always attempt to pronounce your client’s surname, regardless of how tricky it might look on paper. That’s including the culturally curly ones that contain just about every letter in the alphabet – including all five vowels TWICE.
I will never forget standing outside Mrs Gina Kantezkantopituolos’s door in a cold sweat at the thought of insulting her by ballsing up her name and having her hate me forever. She actually confided in me later that she’d appreciated me having a try (as feeble as it was) because others never even bothered. For that reason, she’d eventually become known as ‘Mrs K’ for the obvious reason.
“For efficiency’s sake”, she’d say.
Ultimately, ‘Gina’ and I got on so famously she insisted I call her by her first name anyway. Phew…problem solved.
3. Introduce yourself
You’ll discover as you become more experienced and worldly, that some of your more dependant or unwell clients may have a whole army of carers, case workers, nurses, health professionals, specialists and home support people coming and going on any given day of the week – and sometimes ALL AT ONCE.
So to avoid confusion or client embarrassment it is vital that you clearly state your name, rank and serial number when you meet for the first time. That is before you launch into your work.
Also, say where you are from and what you intend to do to them!
There is nothing worse than arriving with your bucket and mop to do a Home Care cleaning duty only to discover your client has since stripped off down to her petticoat in anticipation of having her wound dressing changed by whom she thought was the District Nurse instead.
Not that that’s ever happened to me.
No! Not at all, she said.
4. Confirm that your client UNDERSTANDS you
This is not as silly as it sounds. And an accomplished careworker can determine a lot about someone who appears to be hard of hearing or can’t comprehend what is happening (and has no idea what you are babbling on about.)
You’ve got several logical explanations:
your client suffers from deafness (the rational and most common one)
your client is from a non-English background
your client is sick
your client is cranky and in a very, very, very bad mood (is it too late to run away?)
The answer for all of these situations is to slow your speech down, maintain eye contact and modify your voice and tone accordingly. You can find out later on (when you are friends) what the real story is.
Use hand actions if you need to and don’t be afraid to YELL. I can spend entire days bellowing at elderly clients who have hearing issues only to get home at the end of the day and continue the trend with my family… aren’t they lucky!
5. Compliment your Client
One of the best bits of never-fail advice I can offer all budding carers (or anyone trying to make someone else like you) is that you need to find something about your new client to compliment them on.
It could be that their hair or make-up looks nice, you just love the colour of their shirt, they’re wearing a pretty-coloured lipstick or they’ve had a haircut and are looking exceptionally spruced-up.
Or… if you’re really struggling to find something nice to say about your client, then admire the lovely photo of their grandchildren, the enormous cermaic vase in the loungeroom, the beautifully manicured lawn or the fabulous blooms on the camelia bush.
Whatever, doesn’t matter.
Older adults feel proud and pleased with themselves when they are told they have something that others might appreciate or find attractive. It has huge impact and lets them know their contributions are still valued and more importantly – that they are people, too!
And it’s a superb way to break the ice and show that you at least seem interested in them. Who knows, you might even CARE for goodness sake!
6. Acknowledge your Client’s Spouse
As an observant caregiver, it’s important to be aware that your new client may live with a husband, wife (or other family member such as a partner, son, daughter, niece etc). These onlookers can offer valuable insight on the person whom you may be about to help shower or spend time with in, say, a Respite capacity while their regular family caregiver has some time away from the house.
It is in your best interests, therefore, to butter-up these people and get them ‘on side’. They have a whole plethora of useful information about their parent, grandparent or great-aunty Doris that will make your job significantly smoother if you take heed of it; information that you won’t find on the Care Plan or in the medical notes.
When you take Uncle Reg on his walk to the library… he loves going via the paddock so he can say hello to the horses. He needs to stick to this routine or he will get quite upset and then we will ALL pay later tonight!
Mum only likes using the pink towels… never the green ones as they were (deceased) Dad’s towels and she will get upset if you try and use them during her shower.
Little stuff like that, but it’s important stuff. And it’s stuff that will help you develop a good healthy rapport and eventually, a trusting relationship with your client AND with their live-in family.
7. Acknowledge Pets
Seniors literally GLOW when you show interest in their animals and I can guarantee you, without hesitation… they will instantly adore any visiting carer who does this.
I’ve broken down many a barrier by patting the mangiest of dogs, admired weepy-eyed cats and even whistled at the odd tatty budgie in its cage.
Fake it til you make it, don’t they say? It’s definitely worth it in the end, so do whatever it takes to gain your elder’s approval.
Rub the tummy of flea-bitten ‘Ol Yella and say something silly to the cat – you’ll win over the faith of your brand new judgemental client… and you can disinfect yourself in the car later!
8. LISTEN to your Client
Every aged-careworker knows that communication is what it’s all about. Speaking yes, but possibly more importantly: LISTENING.
So when you’ve rattled off your initial intro, make sure you take the time to hear what your new client has to say in response. And if their speech is slow or they are struggling to get words out (for whatever reason) DON’T be tempted to talk over them or pre-empt their sentences. Show patience and be respectful in what they are telling you. Be open-minded and NEVER make judgement.
Sounds a bit like the Ten Commandments really…Thou shalt not pass judgement on thine old lady client!
Let’s face it; most of this is common sense.
An astute and qualified carer can evaluate a lot about a new aged client in that initial meeting at the door. Body language, the way they talk, their hearing and vision, their coordination and mobility – all can reveal potential physical health problems, mental conditions or emotional issues.
And all are clues that are handy for you to be aware of even before you’ve entered their home.
Take note of bloodshot or droopy eyes, the condition of their skin, breathlessness, disorientation or confusion, complaints of pain and weakness can all mean something is not right and as their carer you will need to investigate further. If only to pass it on by reporting your observations to a supervisor for follow-up which may then lead to further assessment or review.
Unfortunately, not only can you hear and see signs, but you can smell them too.
Take note of cigarette smoke, gas, alcohol, rotting food odours (ick) or stinky human excrement smells (double ick) … these are just a few indications of the way your beloved senior lives and that there may or may not be serious health problems afoot.
10. You’re In!
Well done! Superb job!
You’ve passed the probing and interrogation stage and your shiny new elder has allowed you to enter their world.
It’s now up to you to maintain your exemplary high standard of caring and strong positive work ethic. Enjoy getting to know your new elderly client, but remain vigilant and remember there are professional boundaries. And don’t be tempted to cut corners – because it will most definitely bite you on the bum later.
Work hard, and always have pride in being able to provide a service to people who need your help if they intend on staying in their own homes. And who on the most part, are actually very pleased to see you.
I came across this advertisement while perusing a magazine on a plane recently. It caught my eye for two reasons:
1. I’d only just written an article about the ‘Worst Xmas Gifts Ever’, and…
2. Why was this cheery, yet smug-looking woman in beige slacks STANDING ON A TOILET???
The Best Xmas Gift Ever!!
“Usually for Christmas, my children buy me towels or pillows or once even a basket for the cat. Last year, after a wonderful lunch in the park with my family, we came home and I found that for a Christmas gift my son had organised the replacement of my old toilet seat with an electronic Bidet toilet seat. I had seen them advertised on TV and thought what a great idea.” After two weeks of having my new Bidet, I wondered how I had ever survived previously without it. All I have to do is sit down on my nice warm seat and go to the loo. Once I am finished I simply press a button and I get a warm water rush and a stream of warm air dry. Now almost a year later, it has changed my life. I have saved a fortune in toilet paper and, I see going to the toilet as a time of luxury. It is the best Christmas gift I have ever received!” – Sylvia Ross –
Upon reading the ad, I discover that the extremely chuffed ‘Sylvia’, is actually the proud owner (and driver) of a shiny new Bidet-style toilet seat attachment, secretly installed by her son as a surprise for Christmas.
Indeed, not an advert for your traditional (and kinda terrifying) stand-alone bidet, ahh no.
Instead, Sylvia introduces us to the wondrous Electronic Bidet Toilet Seat. A magical two-in-one appliance that means upon completing her regular toileting ablutions, Sylvia gets to be luxuriously “warm water washed” and “air-dried”.
And without having to budge – ahhh BLISS!
I later showed the mag clipping to my own mother just out of interest. Similar in vintage to Sylvia, it was interesting to hear Mum’s views on the whole BIDET topic. From the perspective of someone who, much like most of us who find those ‘odd-shaped water fountain thingies’ totally intimidating, she admitted that if she had to use a bidet – she really wouldn’t know where to start.
“It’s more of an upper-class European thing, isn’t it… or is it something the prostitutes in Amsterdam use?”
“My friend from bowls has a bidet – but she washes her Chihuahua in it.”
“I’d be scared it might explode… crikey, I could end up being given some sort of a nasty enema!”
All silliness aside, I did start thinking that perhaps Sylvia was ON to something (literally haha). And the more I thought about it, the more it seemed there were massive advantages to be had by a sensitive senior considering enhancing their current loo to include a shiny new automatic built-in bidet.
Interestingly, (but a bit odd too, I thought) I discovered after a bit of research, that the word Bidet comes from the French meaning ‘small horse’.
“Oh, so you strap yourself on and ride it like a pony?”
Yep, thanks Mum.
And that apparently, it was the Japanese who first invented the modern integrated ‘toilet-bidet’ as a nifty space-saving device. Without need of a plumber, it is supposedly simple to install and something an older adult (or obliging family member) could manage without too much fuss.
Merely replacing the current tatty old dunny seat with a fabulous whizz-bang electric one. Easy peasy… botty-squeezy!
Being suitably impressed by this snazzy new bathroom gadget (and without sounding like I have shares in the company), I have since started singing the praises of these electronic bidet toilet seats (EBTS) to some of my elderly clients.
Especially for those suffering from never-ending incontinence or constipation episodes; or pesky mobility issues due to frail, weakened bones and stiff arthritic joints. I reckon it would be hard not to appreciate the enormous potential health benefits an all-in-one EBTS might provide. Not to mention for those in their twilight years being more financially set to ‘splash out’ (ahem) and spoil themselves on a nice bit of luxury during their retirement.
8 Ripper reasons to get an Electronic Bidet Toilet Seat (EBTS) for your elderly parent:
1. They can do their ‘business’, then clean-up, dry-up all in one hit… in one SIT?
2. The EBTS means seniors stay safe. Not having to go ‘up down’ twice from a toilet to a separate bidet means less chance of a skate on slippery tiles.
3. Personal hygiene is improved and more effective due to not having to awkwardly reach around to wipe. Tender, sore and ‘ouchy’ bottoms can stay cleaner – and heal faster.
4. No hands required. Mission complete – without having to touch your bits!
5. Issues such as constipation can be eased (or ‘eased out’) by caressing streams of warm water – in all the right places.
6. Seniors can feel ‘shower fresh’ using an EBTS without having to fully strip off and endure the physical ordeal of an actual shower.
7. The EBTS assists elders to depend less on their caregivers – which means preserving self-confidence (and their dignity).
8. The warm-air dryer of the EBTS means older adults with ‘greenie’ tendencies can feel most satisfied that they’re saving “shit-loads” on toilet paper – HOORAY FOR THE ENVIRONMENT!
As a rule, there’s not much in the way of kindness on offer in busy shopping centre carparks – especially from strangers undergoing the same tiresome routine as you.
Well today turned out to be my lucky-ducky-day!
Having pushed a full trolley out to my car after doing battle in the supermarket (hate hate hate) for the weekly family food shop, I was puffing a bit and probably looked as hot and bothered as I felt.
As I unloaded the grocery bags into the boot, I remembered a couple of essentials I’d forgotten to buy (why didn’t I make a goddam list?) so my head was miles away when an older man with lush white beard and dainty gold spectacles appeared beside me asking if he could perhaps give me a hand?
Gesturing towards my now empty cart he smiled and said in a most gentlemanly voice, “Can I return that for you, dear?”
My initial reaction was to decline politely this neatly-dressed chap’s offer. For heaven’s sake, I was the carer who looked after elderly people – it should be ME offering to help HIM!
And he was certainly no spring chicken. Although still quite sprightly, his light-weight frame and obvious hip issue made him look far too frail to be flinging other people’s grocery carts about.
Not only that, but I had to go back into the shopping centre anyway, which meant walking directly past the Trolley Return bay. How easy-peasy was it for me to whip my own cart (with it’s annoying dicky wheel) into the loading bay as I dashed by?
However, something in this earnest Senior’s eyes made me zip my lip and realise that this was, in fact, not about me.
Turns out that Ray (yes, we got chatting) was having his 90th birthday next week and he was really looking forward to the afternoon High Tea his family and friends (“the ones that haven’t dropped off, yet!”) were throwing in his honour. He told me how he had never felt so good – perhaps he might even have a sherry or two on the BIG DAY!
“Gee whiz, I’m excited to be alive, Dollie!”
Ray then went on to explain how having something to look forward to and feel special about, had made such a difference to his life. Especially after losing his wife Anne last year ‘to the Cancer’ had left him feeling lonely, depressed and quite lost.
Indeed, I recognised there was far more significance in allowing lovely, high-spirited Ray assist with my silly old supermarket trolley than there was in me trying to save time and supposed unnecessary fuss.
And it wasn’t because he just happened to be passing; nor because he thought I actually really needed the help.